Terms & Conditions

Shipping & Delivery

We ship 6 days a week, Monday to Saturday, for delivery on the next working day to all areas of the United Kingdom, including the UK mainland and outlying Isles. We use the Royal Mail 24 service to deliver your parcel where possible next day, although this is not a guaranteed service. The cost of shipping is fixed for all UK destinations and is often on special offer or free for UK mainland orders over £35.00. While next day delivery is not guaranteed, the majority of parcels are successfully delivered the next working day. The cut-off for despatch is 2pm Monday to Friday and 11am on Saturday. This is not guaranteed, and at times of high order volumes, despatch may be delayed. We do not ship to the USA, the EU, or any other international destinations.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within seven days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do, however, guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within one day of the later of receipt of payment and the date of our order confirmation.

Privacy & Security

Please see our detailed security, privacy, and cookies policy here: https://cheesepartnership.co.uk/privacy-policy-gdpr-compliance.

Returns & Replacements

This section applies to consumers, not business customers.

You may cancel your contract to purchase a product or products at any time before the parcel is shipped. You are entitled to cancel the contract with us within 7 days (subject to the limitations set out below).

If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, at your own cost, in the same condition in which you received them. Cheese will not be accepted for return as it is considered unsaleable once it leaves us, and the return of these items could cause a contamination risk. Products returned by you in accordance with this section will be refunded in full. However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and do not return the products to us, we may recover the products and charge you for the costs incurred in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Consumers’ statutory rights: Nothing in these terms of sale affects any statutory rights you may have as a consumer.

Ordering and Refunds

The advertising of products on our website constitutes an “invitation to treat”; your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

To enter into a contract to purchase products from us, you will need to take the following steps: (i) add the products you wish to purchase to your shopping cart and proceed to checkout; (ii) select your preferred delivery method and, by placing the order, confirm your acceptance of these terms of sale; (iii) you will be transferred to our secure payment provider to complete payment; (iv) we will send you an initial acknowledgment; and (v) once we have checked stock and order details, we will either send you an order confirmation (at which point your order becomes binding) or notify you by email if we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print, and retain a copy of these terms for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity to identify and correct any input errors by reviewing your basket at checkout.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used to make payment. We will process the refund as soon as possible and, in any event, within 30 days of receiving your valid notice of cancellation. We may also offer you the option of receiving a voucher of equivalent or higher value.

Payment, Pricing & Promotions

Prices for products are quoted on our website. While we take care to ensure all prices are correct, it is possible that errors may occur. Prices will be confirmed as part of our order process so that the correct price will be stated in your shopping basket.

In addition to the price of the products, you may have to pay a delivery charge, which will be clearly stated at checkout.

Payment must be made upon submission of your order. We may withhold products and/or cancel your order if payment is not received in full and cleared funds.

All prices shown on the website include VAT where applicable.

Payment for all products must be made using an approved online payment method.

Prices for products may change at any time, but such changes will not affect confirmed orders that are already in process.

About us

Our full name is Cheshire Cheese Corporation Ltd.

Our registered head office is Laurels Farm, Crewe Rd, Hatherton, Nantwich CW5 7PE.

Our distribution address is Laurels Farm, Crewe Rd, Hatherton, Nantwich CW5 7PE.

Our phone number is 01270 904011.

General Terms

Images of products on our website are for illustrative purposes; actual products may differ.

We will treat all personal information collected in connection with your order in accordance with our privacy policy.

Contracts under these terms may only be varied by a written agreement signed by both parties. We may revise these terms from time to time, but such revisions will not affect existing contracts.

If any provision of these terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver of any provision, whether by conduct or otherwise, shall be deemed a further or continuing waiver of that or any other provision.

You may not assign, charge, subcontract, or otherwise transfer any of your rights or obligations under these terms. Any attempt to do so will be void. We may assign, charge, subcontract, or transfer our rights or obligations under these terms at any time, provided that such action does not reduce the guarantees provided to consumers under these terms.

Each contract under these terms is made for the benefit of the parties to it and is not intended to benefit or be enforceable by any third party.

These terms constitute the entire agreement and understanding between the parties in relation to the purchase of products from our website, and supersede all prior agreements. Each party acknowledges that no representations not expressly contained in these terms have been made by or on behalf of the other party.

These terms will be governed by and construed in accordance with English law. The courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms.