Frequently Asked Questions

All waxed cheese typically has between 1 and 4 months best before dates, depending on the variety and time of year. The Blue Cheese can only have a maximum of 28 days from the day it is made, this means dates can be as short as 10 days or less. Artisan Blue Soft Cheese and Artisan Brie Soft Cheese has a best before date of 7+ days unless otherwise specified. Please note these are guides only and the lifetime of the cheese is much greater.

Sometimes the delivery of your order can be delayed and this can cause the cheese to become warm and soft. When it does this it will sometimes expand in the wax and cause a hairline crack. This can cause some leakage to occur that is perfectly harmless, simply wipe the cheese down and chill the cheese in a fridge for a few hours to become firm again. Due to the use of salt in our cheese variety no harmful bacteria can form on the cheese. For extended periods of storage of more than a few days we recommend storage in fridge at 5°C to 8°C. Blue cheese should always be refrigerated at below 5°C or it can be frozen.

Yes and you must always store the cheese long term in a fridge for extended periods of storage of more than a few days we recommend storage in fridge at 5°C to 8°C. Blue cheese should always be refrigerated at below 5°C or it can be frozen. Refrigeration helps maintain the cheeses excellent taste and texture and also helps avoid the cheeses from swelling and the wax splitting.

Most cheese will last up to 3 months if kept in the fridge. We have to include compulsory Best Before End (BBE) dates which are not true indications of the lifetime and quality of the cheese. Blue cheese has a maximum allowed date of 28 days from it being made this is a guide and this can also be frozen.

You can freeze our cheese and it will keep for up to 12 months. Defrost in the fridge for 24-48 hours and for the best flavour consume at room temperature.

The best before dates on our cheese are a guide date only that we are obliged to add to our cheese. The reality is that our cheese will last considerably longer than the dates shown if stored sealed in your fridge or frozen in the freezer for up to 12 months.

All our Waxed Truckles & Cheshire Cheese Chutneys are Gluten Free, except for Old Hag Ale & Mustard Cheese and Old Hag Ale Chutney. Please check our Ingredients & Allergens Page for current information.

All of our cheese is made with vegetarian rennet including the Vintage Gold and is suitable for vegetarians as our entire range is VegSoc Approved.

Yes and you must always store the cheese long term in a fridge for extended periods of storage of more than a few days we recommend storage in fridge at 5°C to 8°C. Blue cheese should always be refrigerated at below 5°C or it can be frozen. Refrigeration helps maintain the cheeses excellent taste and texture and also helps avoid the cheeses from swelling and the wax splitting.

All of our cheese is made with pasteurised milk and all our cheese except for our blue cheese is suitable for pregnant women.

All of our cheese range is created by ourselves and we produce it in Crewe, Cheshire. Our distribution centre and HQ office is at Laurels Farm, Crewe Rd, Hatherton, Nantwich, Cheshire CW5 7PE.

You will gain points with every purchase you make. We will automatically give you extra points on your birthday, and there are special offers for extra points earning available, keep a lookout for our email offers. For full details and guides click here.

Please check our Delivery Information page for more information

Yes, there is a minimum order value of £10 and a delivery charge of £4.95. Delivery is FREE on all orders over £35*. (*Order total must be £35 or over after any discounts or offers have been applied.)

We use Braintree® Payment Gateway owned by PayPal® for all financial transactions, we also support Amazon Pay, Apple Pay and Google Pay. In the event we need to refund you for any reason you please email [email protected] and we will process a return or refund we have a policy of not sending replacements for single damaged items we will offer you vouchers and Rewards points instead

Important 3D Secure info: Your bank has increased their security requirements for checking out online using your card. You may be required by your bank to verify your payment via your App, email or text message.

Yes we use the Braintree® Payment Gateway owned by PayPal® to process all of our payments. Your card details are only entered into the secure Braintree, Paypal, Amazon Pay, Apple Pay, or Google Pay website and we do not store any payment details on our own web site. Please note you can use PayPal or Credit/Debit cards with our Integrated Braintree System.

Important 3D Secure info: Your bank has increased their security requirements for checking out online using your card. You may be required by your bank to verify your payment via your App, email or text message.

Important 3D Secure info: Your bank has increased their security requirements for checking out online using your card. You may be required by your bank to verify your payment via your App, email or text message.

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Only one voucher code can be used per order placed, the order must be a minimum of £10.00 in value after discount and excluding the cost of delivery. Voucher Codes cannot be applied to products already discounted and promotional offers. The birthday voucher can be used at a show we attend as can the single or two cheese vouchers we issue but must be printed out with the email it was sent with and shown to the seller. Only official Cheshire Cheese Company organised shows and markets will accept the vouchers.

You must be logged in, add your cheese choice to the cart and then click top right Shopping cart Icon to view cart. At the bottom of the page next to the total you will find a coupon box please add your code the order must be a minimum of £10.00 in value after discount and excluding the cost of delivery. If you have a Gift card see next FAQ

You must register on our website and be logged in to use the balance from your gift card. Add your choice of products to the cart and then click top right Shopping cart Icon to view cart. At the bottom left of the page you will Apply Gift Card Code, add your code here. The balance will be taken from the card if you have credit this will be assigned to your logged in account for use with a future order.

If on the rare occasion you receive a damaged or missing item from your order, we will offer a refund or we will offer you a voucher code which will exceed the value of the missing or damaged items. Due to the high cost of shipping our policy is not to replace the item except in the case of a total loss of parcel.

Occasionally, it may be necessary to replace an item in your order. We will ensure that the replacement is of equal or higher value than the original. If the substitute product is unsuitable, please contact our customer service team within 7 days of receiving your item at [email protected].

Our products make the perfect gift, and at the checkout stage, you can add a greeting or message to the recipient. We recommend adding a gift message wherever possible so the receiver knows who sent the gift. For privacy compliance purposes, we do not include the sender's name and address on the packing sheet with the greeting printed on it. We also do not include the price of the item.

Yes, you can call us on 01270904911, option 1, from 9 a.m. to 4 p.m., Monday through Friday, and we will manually process your order. The order process will be quicker if you are already registered on our site, but don’t worry if we haven’t, we can do this for you. If you try to call us to place an order and can’t get through, please leave us your name and number and the best time to give you a call back. Or get in touch with us via email with the same details, and we will call you back as soon as we can.