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Frequently Asked Questions

Please use the FAQs below to help find the answer you’re looking for. Alternatively drop us a message at online@cheshirecheese.info and we'll be happy to help.

Our Cheese
A: Sometimes the delivery of your order can be delayed and this can cause the cheese to become warm and soft. When it does this it will sometimes expand in the wax and cause a hairline crack. This can cause some leakage to occur that is perfectly harmless, simply wipe the cheese down and chill the cheese in a fridge for a few hours to become firm again. Due to the use of salt in our cheese varierty no harmful bacteria can form on the cheese. For extended periods of storage of more than a few days we recommend storage in fridge.
A: All are Gluten Free except for Old Hag Ale & Mustard Cheese, Old Hag Ale Chutney and Jamaican Jerk Cheddar Cheese.
A: The best before dates on our cheese are a guide date only that we are obliged to add to our cheese. The reality is that our cheese will last considerably longer than the dates shown if stored sealed in your fridge or frozen in the freezer.
A: Yes nearly all of our cheese is made with vegetarian rennet the Vintage Gold is not suitable for vegetarians but all of the rest of the range is VegSoc Approved.
A: Most cheese will last up to 3 months if kept in the fridge. We have to include compulsory Best Before End (BBE) dates which are not true indications of the lifetime and quality of the cheese.
A: Yes you can freeze our cheese and it will keep for up to 12 months.
A: All of our cheese range is created by us and we produce it in Crewe, Cheshire. We have our central distribution of all our cheese based at Hawkshead Quarry Farm, Leek Old Road, Sutton, Macclesfield, Cheshire, SK11 0JB and our administration office is Amtri House, Hulley Road, Macclesfield Cheshire SK10 2NE.
Buying Online

A: You will gain points with every purchase you make, friend referrals, product reviews and achievements and ranks. We automatically give you extra points on your birthday and there are special offers for extra points available, keep a lookout for our emails offers. For full details and guides click here.

A: We send out orders every day Monday to Friday for next day delivery. We use Royal Mail 24 tracked and signed for service for all cheese products. You need to order before 1.00pm Monday to Friday to get a next day delivery please note this is NOT a guaranteed service. We use Royal Mail couriers who will email and SMS you updates for the progress of your order delivery. Parcels containing alcohol must be signed for by someone over 18 years of age.

A: Yes there is a minimum order value of £10 required with carriage of £4.99. Orders over £50 are free delivery. All EU countries have a fixed cost of £13.00 per delivery. We have to apply a minimum order to be able to provide a service that does not make a loss. It costs us as much in overhead, packaging and carriage to send one cheese as it does to send out five but we only get 1/5th of the contribution to our running costs. The delivery cost is subsidised by us and we pay the VAT equivalent on your order. We are constantly looking at ways of reducing the carriage costs and passing on the savings.
A: In the event we need to refund you for any reason you please email online@cheshirecheesecompany.co.uk and we will process a return or refund we have a policy of not sending replacements for single damaged items we will offer you vouchers and Rewards points instead.
A: Yes we use the Braintree Gateway to process all of our payments. Your card details are only entered into the secure Braintree or Paypal website and we do not store any payment details on our own web site. Please note you can use PayPal or Credit/Debit cards with our Integrated Braintree System.
A: The use of cookies is required to buy from the site click here to read more.
A: Only one voucher code can be used per order placed, the birthday voucher can be used at a show we attend as can the single or two cheese vouchers we issue.

A: You must be logged in, add your cheese choice to the cart and then click top right Shopping cart Icon to view cart. At the bottom of the page next to the total you will find a coupon box please add your code. if you have a Gift card see next FAQ

A: You must register on our website and be logged in to use the balance from your gift card. Add your choice of products to the cart and then click top right Shopping cart Icon to view cart. At the bottom left of the page you will Apply Gift Card Code, add your code here. The balance will be taken from the card if you have credit this will be assigned to your logged in account for use with a future order.

A: If on the rare occasion you receive a damaged or missing item from your order, we will offer a refund or we will offer you a voucher code which will exceed the value of the missing or damaged items. Due to the high cost of shipping our policy is not to replace the item except in the case of a total loss of parcel.

Technical Website Issues

A: If you created an account on our old website you may need to reset your password. This is easy to do just use the Forgotten Password link and follow the instructions to reset your password. Please be aware a secure 8+ digit password is required with caps, letters, numbers and a special symbol eg: Aletmein123!.  Too many tries to login will lock your account for 15 minutes if you are still having issues please email us online@cheshirecheese.info

A: This may be caused by your local computer browser storing old information also known as a cache or cookies. The old information is overriding the page content and you need to login with a fresh internet browser session. This is a simple process of launching a Private Browsing Session in Firefox or Microsoft Edge or an Incognito Window in Chrome. Once open go to our website and login or reset your password once more. Too many tries to login will lock your account for 15 minutes if you are still having issues please email us online@cheshirecheese.info

How to go Incognito or begin private browsing
Go Incognito on Google Chrome
1. Open Google Chrome and click the wrench icon in the top right corner.
2. Click ‘new incognito window’.
3. Alternatively, you can press Ctrl + Shift + N.

You can also open a link in a web page in Incognito Mode.

1. Right-click on the link you want to open in an Incognito window.
2. Click ’Open in new incognito window’ from the context menu.

You can tell if you’re browsing privately by looking for the logo of the person in disguise in the top-left corner of the window. He’s wearing sunglasses, a hat and a raincoat.

Go Incognito on Mozilla Firefox
1. Open Firefox and click the hamburger Menu button – it looks like three parallel lines.
2. Click ‘New private window’.

You can also open a link in a web page in a private window.

1. Right-click on the link you want to open in a private window.
2. Click ’Open in New Private Window’ from the context menu.

You can tell if you’re browsing privately by looking for an icon of a purple mask in the top-right corner of the window.

Go Incognito on Microsoft Edge
1. Open Microsoft Edge and click the ‘More’ icon – it looks like three dots.
2. Click ‘New InPrivate window’.

Microsoft Edge doesn’t have an InPrivate Mode shortcut like Chrome or Firefox. You can tell if you’re browsing privately by looking for the InPrivate label in the top left corner.

Go Incognito on Safari on the Mac
1. In Yosemite and later, open Safari and click on ‘File’.
2. Click ‘New Private Window’.
3. Alternatively, click Command + Shift + N.
4. In Mavericks 10.9 or older, open Safari and click Safari in the browser’s Menu bar and select ‘Private Browsing’.

Private browsing tabs in Safari are separated from non-private tabs.

Go Incognito on Opera
1. Open Opera and click ‘Customise and control Opera’ button on the top left of the window.
2. Click ‘New private window’.
3. Alternatively, you can click Ctrl + Shift + N.

While Opera isn’t the most popular web browser, it has some pretty cool features for its Incognito Mode. When you launch the private browsing mode in Opera, the browser offers to turn on the in-built VPN for extra privacy and security.

You can tell if you’re browsing privately by looking for an icon of sunglasses in the tab you’re currently viewing.

1. Go Incognito on Internet Explorer
2. Open Internet Explorer and click the ‘Tools’ button in the top right – it looks like a gear icon.
3. Hover over ‘Safety’ and click ‘InPrivate Browsing’.
4. Alternatively, you can click Ctrl + Shift + D. You can tell if you’re browsing privately by looking for the InPrivate label in the top-left of the browser.

Go Incognito on iOS - iPhone, iPad
1. Open Safari and tap the tabs icon – it looks like an icon of overlapping squares.
2. Tap ‘Private’ and then tap ‘Done’.

When you’re browsing privately, Safari will appear black – as if you were browsing in Night Mode. Repeat the steps to go back to non-private browsing.

A: Yes there is a minimum order value of £10 required with carriage of £4.99. Orders over £50 are free delivery. We have to apply a minimum order to be able to provide a service that does not make a loss. It costs us as much in overhead, packaging and carriage to send one cheese as it does to send out five but we only get 1/5th of the contribution to our running costs. The delivery cost is subsidised by us and we pay the VAT equivalent on your order. We are constantly looking at ways of reducing the carriage costs and passing on the savings.

A: If you have a Cheese Club Membership Card you want to add the number to an existing account you can do this within your My Account area. Log in click top right My Account > navigate to the Account Details > add your membership number and save. Simple as that - the card number is checked and then activates you as a Cheese Club members. Any problems please email us at online@cheshirecheesecompany.co.uk and we will help you update your membership.

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