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Frequently Asked Questions

Please use the FAQs below to help find the answer you’re looking for. Alternatively drop us a message at online@cheshirecheese.info and we'll be happy to help.

Our Cheese
A: Sometimes the delivery of your order can be delayed and this can cause the cheese to become warm and soft. When it does this it will sometimes expand in the wax and cause a hairline crack. This can cause some leakage to occur that is perfectly harmless, simply wipe the cheese down and chill the cheese in a fridge for a few hours to become firm again. Due to the use of salt in our cheese varierty no harmful bacteria can form on the cheese. For extended periods of storage of more than a few days we recommend storage in fridge.
A: All are Gluten Free except for Old Hag Ale & Mustard Cheese, Old Hag Ale Chutney and Jamaican Jerk Cheddar Cheese.
A: The best before dates on our cheese are a guide date only that we are obliged to add to our cheese. The reality is that our cheese will last considerably longer than the dates shown if stored sealed in your fridge or frozen in the freezer.
A: Yes nearly all of our cheese is made with vegetarian rennet the Vintage Gold is not suitable for vegetarians but all of the rest of the range is VegSoc Approved.
A: Most cheese will last up to 3 months if kept in the fridge. We have to include compulsory Best Before End (BBE) dates which are not true indications of the lifetime and quality of the cheese.
A: Yes you can freeze our cheese and it will keep for up to 12 months.
A: All of our cheese range is created by us and we produce it in Crewe, Cheshire. We have our central distribution of all our cheese based at Hawkshead Quarry Farm, Leek Old Road, Sutton, Macclesfield, Cheshire, SK11 0JB and our administration office is Amtri House, Hulley Road, Macclesfield Cheshire SK10 2NE.
Buying Online
A: You will gain points with every purchase you make, Facebook likes, friend referrals, product reviews and achievements and ranks. We automatically give you extra points on your birthday and there are special offers for extra points available, keep a lookout for our emails offers. For full details and guides click here.

A: We send out orders every day Monday to Friday for next day delivery. We use Royal Mail 24 tracked and signed for service for all cheese products and a choice of Royal Mail 24/48 tracked and signed for service for Cheshire GIn Company products. You need to order before 12pm Monday to Friday to get a next day delivery please note this is NOT a guaranteed service. We use Royal Mail couriers who will email and SMS you updates for the progress of your order delivery. Parcels containing alcohol must be signed for by someone over 18 years of age.

A: Yes there is a minimum order value of £10 required with carriage of £4.99. Orders over £50 are free delivery. We have to apply a minimum order to be able to provide a service that does not make a loss. It costs us as much in overhead, packaging and carriage to send one cheese as it does to send out five but we only get 1/5th of the contribution to our running costs. The delivery cost is subsidised by us and we pay the VAT equivalent on your order. We are constantly looking at ways of reducing the carriage costs and passing on the savings.
A: In the event we need to refund you for any reason you please email online@cheshirecheesecompany.co.uk and we will process a return or refund.
A: Yes we use the Braintree Gateway to process all of our payments. Your card details are only entered into the secure Braintree or Paypal website and we do not store any payment details on our own web site. Please note you can use PayPal or Credit/Debit cards with our Integrated Braintree System.
A: The use of cookies is required to buy from the site click here to read more.
A: Only one voucher code can be used per order placed, the birthday voucher can be used at a show we attend as can the single or two cheese vouchers we issue.
A: You must be logged in, add your cheese choice to the cart and then click top right Shopping cart Icon to view cart. At the bottom of the page next to the total you will find a coupon box please add your code.
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