You will gain points with every purchase you make. We will automatically give you extra points on your birthday, and there are special offers for extra points earning available, keep a lookout for our email offers. For full details and guides click here.

Yes, there is a minimum order value of £10 and a delivery charge of £4.95. Delivery is FREE on all orders over £35*. (*Order total must be £35 or over after any discounts or offers have been applied.)

We accept payments via debit or credit card, PayPal, and Google Pay. All transactions are processed securely through the Braintree® Payment Gateway, a PayPal® company.

If you need a refund for any reason, please email us at [email protected]. We’ll be happy to process a return or refund where applicable. Please note that we do not send replacements for single damaged items — instead, we will offer compensation in the form of vouchers or Rewards points.

Important 3D Secure Information: Your bank may require additional security verification during checkout. This could include confirming your payment via your banking app, email, or text message, as part of enhanced 3D Secure measures.

Yes we use the Braintree® Payment Gateway owned by PayPal® to process all of our payments. Your card details are only entered into the secure Braintree, Paypal or Google Pay website and we do not store any payment details on our own web site. Please note you can use PayPal or Credit/Debit cards with our Integrated Braintree System.

Important 3D Secure info: Your bank has increased their security requirements for checking out online using your card. You may be required by your bank to verify your payment via your App, email or text message.

Important 3D Secure info: Your bank has increased their security requirements for checking out online using your card. You may be required by your bank to verify your payment via your App, email or text message.

The use of cookies is required to buy from the site click here to read more.

Only one voucher code can be used per order placed, the order must be a minimum of £10.00 in value after discount and excluding the cost of delivery. Voucher Codes cannot be applied to products already discounted and promotional offers. The birthday voucher can be used at a show we attend as can the single or two cheese vouchers we issue but must be printed out with the email it was sent with and shown to the seller. Only official Cheshire Cheese Company organised shows and markets will accept the vouchers.

You must be logged in, add your cheese choice to the cart and then click top right Shopping cart Icon to view cart. At the bottom of the page next to the total you will find a coupon box please add your code the order must be a minimum of £10.00 in value after discount and excluding the cost of delivery. If you have a Gift card see next FAQ

You must register on our website and be logged in to use the balance from your gift card. Add your choice of products to the cart and then click top right Shopping cart Icon to view cart. At the bottom left of the page you will Apply Gift Card Code, add your code here. The balance will be taken from the card if you have credit this will be assigned to your logged in account for use with a future order.

If on the rare occasion you receive a damaged or missing item from your order, we will offer a refund or we will offer you a voucher code which will exceed the value of the missing or damaged items. Due to the high cost of shipping our policy is not to replace the item except in the case of a total loss of parcel.

Occasionally, it may be necessary to replace an item in your order. We will ensure that the replacement is of equal or higher value than the original. If the substitute product is unsuitable, please contact our customer service team within 7 days of receiving your item at [email protected].

Our products make the perfect gift, and at the checkout stage, you can add a greeting or message to the recipient. We recommend adding a gift message wherever possible so the receiver knows who sent the gift. For privacy compliance purposes, we do not include the sender's name and address on the packing sheet with the greeting printed on it. We also do not include the price of the item.

Yes, you can call us on 01270904911, option 1, from 9 a.m. to 4 p.m., Monday through Friday, and we will manually process your order. The order process will be quicker if you are already registered on our site, but don’t worry if we haven’t, we can do this for you. If you try to call us to place an order and can’t get through, please leave us your name and number and the best time to give you a call back. Or get in touch with us via email with the same details, and we will call you back as soon as we can.

All pre-orders will be delivered between the 26th-28th of March, in time for Mother's Day.

If you’re ordering cheese as a gift, it’s important to keep it refrigerated until you’re ready to gift it. Leaving the cheese out can cause it to warm up and crack the wax, which may lead to leakage and spoil the presentation of your gift.

Our team pack your orders are carefully as possible, you will be able to take the individual truckles of our hampers out to pop in the fridge, without ruining the presentation of the hamper.

Also store cheese truckles in the fridge, however it’s okay for the cheese to be out of the fridge for short periods. If the cheese becomes a little warm and soft, simply wipe the cheese down and chill it in the fridge for a few hours to firm it up again.

Yes, simply enter your chosen delivery address at checkout, along with your gift message if desired, and we will send it directly to your recipient. We do not include any prices on the picking sheet included in the parcel.

Yes, on the Checkout Page you can add your personalised gift message, which is printed on the picking sheet included in your order. We do not include any prices on the picking sheet.

All pre-orders will be dispatched between to 10th to 12th June, in time for Father's Day.

If you’re ordering cheese as a gift, it’s important to keep it refrigerated until you’re ready to gift it. Leaving the cheese out can cause it to warm up and crack the wax, which may lead to leakage and spoil the presentation of your gift.

Our team pack your orders are carefully as possible, you will be able to take the individual truckles of our hampers out to pop in the fridge, without ruining the presentation of the hamper.

Also store cheese truckles in the fridge, however it’s okay for the cheese to be out of the fridge for short periods. If the cheese becomes a little warm and soft, simply wipe the cheese down and chill it in the fridge for a few hours to firm it up again.

Yes, simply enter your chosen delivery address at checkout, along with your gift message if desired, and we will send it directly to your recipient. We do not include any prices on the picking sheet included in the parcel.

Yes, on the Checkout Page you can add your personalised gift message, which is printed on the picking sheet included in your order. We do not include any prices on the picking sheet.

All waxed cheeses generally have a best-before date ranging from 1 to 4 months, depending on the variety and the time of year. Blue cheeses typically have a best-before date of at least 7 days, unless otherwise specified. Please note that these are general guidelines, and the actual shelf life of the cheese may be considerably longer.

During the warmer months, all orders are shipped with ice packs to ensure your cheese is kept chilled on it's way to you.

Yes, wax-covered cheese should always be stored in the fridge, especially for long-term storage (more than a couple of days). We recommend keeping it at a temperature between 5°C and 8°C.

Refrigeration helps preserve the cheese's excellent taste and texture, and it also prevents the cheese from swelling and the wax from splitting.

Most cheese will last up to 3 months if kept in the fridge. We have to include compulsory Best Before End (BBE) dates which are not true indications of the lifetime and quality of the cheese.

You can freeze our cheese and it will keep for up to 12 months. Defrost in the fridge for 24-48 hours and for the best flavour consume at room temperature.

The best before dates on our cheese are a guide date only that we are obliged to add to our cheese. The reality is that our cheese will last considerably longer than the dates shown if stored sealed in your fridge or frozen in the freezer for up to 12 months.

All our Waxed Truckles & Cheshire Cheese Chutneys are Gluten Free, except for Old Hag Ale & Mustard Cheese. Please check our Ingredients & Allergens Page for current information.

All of our cheese is made with vegetarian rennet including the Vintage Gold and is suitable for vegetarians as our entire range is VegSoc Approved.

Yes and you must always store the cheese long term in a fridge for extended periods of storage of more than a few days we recommend storage in fridge at 5°C to 8°C. Blue cheese should always be refrigerated at below 5°C or it can be frozen. Refrigeration helps maintain the cheeses excellent taste and texture and also helps avoid the cheeses from swelling and the wax splitting.

All of our cheese is made with pasteurised milk and all our cheese except for our blue cheese is suitable for pregnant women.

All of our cheese range is created by ourselves and we produce it in Crewe, Cheshire. Our distribution centre and HQ office is at Laurels Farm, Crewe Rd, Hatherton, Nantwich, Cheshire CW5 7PE.